Privacy Policy

We collect information you provide directly to us, such as when you create an account, contact us, or use our platform services. This includes your name, email address, company name, and any other information you choose to provide.

We automatically collect certain technical information when you access or use our platform, including IP addresses, browser type, operating system, referring URLs, device identifiers, and cookie data.

If you are a gaming operator using our platform, we may collect transactional data, player activity records, and operational data necessary to deliver our services.

We use the information we collect to provide, maintain, and improve our platform and services, process transactions, send administrative communications, and respond to your comments and questions.

We may use your information to send promotional communications, such as information about products, services, and events, where permitted by law and consistent with your communication preferences.

We use aggregated and anonymised data to analyse trends, monitor platform performance, and improve the overall experience for all operators on our platform.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our platform, conducting our business, or serving you, provided those parties agree to keep this information confidential.

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect the rights, property, or safety of Ayamayai, our clients, or others.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments.

All platform data is hosted on Amazon Web Services infrastructure, which provides enterprise-grade security, redundancy, and compliance certifications including SOC 2, ISO 27001, and PCI DSS.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any known breach that affects your data.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data sent to your browser from our servers and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our platform may not function properly.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Operator account data is retained for the duration of the contractual relationship and for a period thereafter as required by applicable gaming regulations and financial record-keeping obligations.

You may request deletion of your personal account data at any time by contacting us. We will respond to such requests within 30 days, subject to any legal retention requirements.

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data, the right to object to or restrict processing, and the right to data portability.

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within the timeframes required by applicable law.

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the platform after we post any modifications constitutes your acknowledgment of the modified policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@ayamayai.com or through our contact page. We are committed to resolving any concerns about your privacy promptly.